Frequently Asked Questions
About the work
Are these limited editions?
No. Work is produced to order rather than in numbered editions, which keeps it accessible to the institutions we most want it to reach. The same image may be offered in different sizes, formats and crops.
Who takes the photographs?
All work is photographed by R. Abraham, a practicing physician and photographer. Nothing here is stock imagery or licensed from a third party.
Can I request an image I do not see listed?
Often, yes. The archive is considerably larger than what is published here. Tell us the collection and what you are looking for.
Can I license an image?
Yes, separately from print sales. Buying a print does not include reproduction rights — the artwork may be displayed in the space it was bought for, but not reproduced in brochures, websites, advertising or fundraising material without a written license. Inquire.
The Curator
What is the Curator?
It looks at a photograph of your wall and works out what size belongs there and which pieces suit the room. It measures the wall from the picture, reads the light and the colour, and goes from there. Numbers narrow the field. A person still finishes the work.
How do I get access?
Fill out the intake. Tell us about the room, the wall, and who it is for. It takes a few minutes and your way in comes straight back to you.
Do you see my room photos?
It depends which ones. A photo you take inside the Curator stays in your browser and never reaches us. Photos you attach to your intake do come to us, and we keep them so we can prepare your project. Attaching them is optional, and you can ask us to delete them.
Do I have to photograph the room at all?
No. Some people would rather not, and in a care setting that is often the right call. Answer the intake and skip the photos. You still get a shortlist, it just has less to work with. If you do photograph, shoot empty rooms only. No patients, no staff, no paperwork in frame.
What is the intake code?
A short code that carries your intake answers into the Curator so the shortlist reflects what you told us. It carries your answers and nothing else. No name, no contact details. Empty the box, press Enter, and you are back to plain room measurement.
Ordering
How long does it take?
Roughly 2–3 business days to produce, then 3–7 business days in transit. These are estimates rather than guarantees — production and carrier timelines can move, and we will tell you if yours does.
Is shipping really included?
Yes, within the continental United States, on every piece at every size. We ship to the 48 contiguous states and Washington, D.C. We are not able to ship to Alaska, Hawaii, US territories or APO/FPO addresses at this time.
Can I order a custom size?
Yes. Sizes are available up to 40×60″, with custom dimensions on request. Ask us.
Will the print look exactly like my screen?
Close, but not identical. Color, contrast, brightness and texture vary with monitor calibration, lighting and print material. That variation is normal rather than a defect, which is why we proof institutional work at size before production.
Can I cancel or change an order?
Only before production begins, and work often enters production quickly, so we cannot promise it. Contact us immediately with your order number and we will do what we can. Once a piece is in production it cannot be cancelled.
What if I change my mind after it arrives?
Every piece is made to order for your chosen image, size, medium and frame, so sales are final once production has begun. We do not offer returns for a change of preference, a size chosen in error, or color expectations set by a monitor. What we do stand behind is anything that arrives wrong — see below.
What if it arrives damaged, defective or incorrect?
Tell us in writing within 48 hours of delivery and we will make it right with a replacement, reprint, refund or credit as appropriate. Send your order number and clear photographs of the item, the packaging and the shipping label, and keep the original packaging until the claim is settled. The same applies if a carrier confirms your parcel was lost or never delivered.
Full detail is in our Terms of Sale.
For facilities
How is pricing handled for a large installation?
A facility project is quoted as a whole, and the quotation covers the work around the work: selection area by area, proofing at size in your palette, and sequencing room by room so the pieces hold together rather than simply filling walls. One quotation, one scope.
On the pieces themselves, listed prices apply at any quantity — there is no volume discount. What scale buys here is judgement, not a lower unit price. See Art Consultation.
Can you meet infection-control or safety requirements?
Tell us the standard you are working to. Sealed metallic surfaces, acrylic rather than glass glazing, and security fixings are all available.
Do you help with selection?
That is the core of the service. We propose work area by area rather than handing over a catalog.
Can we see the work at scale before committing?
Yes. You will see proofs at size, in your palette, before anything is produced.
Can we photograph the installation for our own materials?
Ask us first and it is usually straightforward. Displaying the artwork is covered by your purchase; reproducing it in brochures, on your website, or in fundraising and social media campaigns needs written permission or a short license.
Practical
How do I care for the work?
Keep it out of direct sunlight. Dust framed prints and metallic with a soft dry cloth; canvas can be wiped with a barely damp cloth. Avoid harsh chemicals.
Who actually prints the work?
Production and shipping are handled by our fulfillment partner to our specification. We may change materials, framing components or carriers where needed, provided the finished piece is substantially what you ordered.
Do you collect sales tax?
Florida sales tax is applied to orders shipped within Florida, and is calculated and shown at checkout before you pay.
Something else?
Write to us — every inquiry is answered personally.